Atelius

E-Commerce Terms of Use

Effective Date: 23 October 2023

Introduction

1.1 Welcome to Atelius LTD's comprehensive e-commerce platform ("the Platform"). These Terms and Conditions govern your use of the Platform and the purchase of products from Atelius LTD, providing a seamless shopping experience. By using the Platform, you unequivocally agree to be bound by these Terms and Conditions.

Definitions

2.1 "Atelius LTD" refers to the esteemed company dedicated to providing a diverse range of globally sourced niche building materials and supplies through the Platform.
2.2 "Customer" refers to any discerning individual or reputable entity engaged in the purchase of products from the Platform.

Products

3.1 Atelius LTD prides itself on offering a meticulously curated selection of internationally sourced building materials.

Account Types

4.1 At Atelius LTD, we offer two types of accounts to cater to different customer needs: Trade accounts and Retail accounts.
4.1.1 Retail Accounts: These accounts are designed for retailers who operate with a physical shop front. Retailers can use these accounts to purchase our products for resale in their stores.
4.1.2 Trade Accounts: Trade accounts are tailored for business customers who wish to procure our products for use within their own business operations. This can include contractors, designers, and other professionals in the industry.
4.2 All accounts, both Retail and Trade, are subject to thorough review and acceptance by Atelius. We assess accounts based on specific Trade and Retail account criteria to ensure that our services align with your business requirements.

Ordering Process

5.1 Customers, guided by the intuitive interface, may seamlessly place orders through the Platform. Each order, however, remains subject to availability and meticulous review and acceptance by Atelius LTD.
5.2. The Platform duly displays prices, payment methods, and terms, ensuring transparency and convenience in every transaction.
5.3. In the rare event that orders placed through the platform cannot be carried out due to reasons such as damaged goods, misplaced or lost goods, or errors in stock-take, Atelius LTD reserves the right to cancel and refund the order. We are committed to ensuring the integrity of our transactions and guaranteeing that products are dispatched to our valued Customers in a secure and responsible manner.

Delivery

6.1. Atelius LTD, committed to prompt service, expends every reasonable effort to ensure timely delivery. However, it is acknowledged that delivery times may vary due to factors beyond immediate control.
6.2. Notably, the transfer of risk pertaining to loss or damage is effectuated upon successful delivery to the esteemed Customer.

Pre-Orders

7.1 At Atelius LTD, we offer the option to pre-order certain products that may be in high demand or have limited availability. We make our best effort to provide an accurate estimate of the time-frame for pre-ordered products, taking into consideration factors such as production schedules and supplier information.
7.2 Please note that time frames for pre-ordered products may vary and are subject to change. While we diligently strive to meet these estimates, shipping times and other factors beyond our immediate control can occasionally lead to unforeseen delays. We appreciate your understanding and assure you that we will keep you informed of any changes to the expected availability date.

Returns and Refunds

8.1. Recognising the importance of customer satisfaction, Atelius LTD has diligently formulated a Returns Policy, comprehensively outlining the criteria for eligibility. This policy, accessible on the Platform, provides a clear path to resolutions.
8.2. Atelius LTD offers a 14-day Money Back Guarantee in the form of store credit, providing Customers the opportunity to explore alternative products should they seek an exchange or replacement. Monetary refunds are not provided under this policy.
8.3 In the unfortunate event of receiving damaged goods, it is imperative for the Customer to follow the protocol for documenting such damage. This includes the responsibility to sign for goods received from the transport company as 'damaged' if there is visible external damage to the pallet.
8.4 Installed Items: Items that have been installed are considered non-returnable and will not be subject to refund.
8.5 Packaging and Returns: In circumstances where Atelius has agreed to a refund, products must be returned in their original packaging as sold. Therefore, when opening packaging, it is advised to do so with care, ensuring that the product packaging can be appropriately resealed in the event of a return.
8.6 Costs of Return: All costs associated with returning items are payable at the expense of the customer. Pre-orders and Special Orders:
8.7 Please be aware that Atelius reserves the right to withhold refunds on deposits placed for preordered and special order items. This is due to the nature of such orders, where we base container orders around customer commitments.

Payment Clearance for Shipment

9.1. Please be aware that items will not be despatched until payments are received and cleared. This policy ensures the integrity of our transactions and guarantees that products are dispatched to our valued Customers in a secure and responsible manner.

Lifetime Guarantee

10.1. Atelius LTD is committed to providing products that meet high standards of quality. However, it is crucial to acknowledge that environmental conditions, especially in the case of natural materials like timber, can influence product performance over time.
10.2. To safeguard your investment, we place significant emphasis on adhering to intended product use guidelines. Prior to installation of our natural wood panels, we strongly recommend familiarising yourself with our intended product use, required tools, and installation guidelines.
10.3. It is imperative to thoroughly inspect all products prior to installation. Claims for products after installation will not be accepted. This ensures that any discrepancies are addressed before the installation process begins.
10.4. Furthermore, adherence to the guidelines outlined in the installation instructions is paramount. Deviation from these guidelines may affect the performance and longevity of the product.
10.5. Atelius LTD reserves the right to revoke this guarantee if products are not used in accordance with the intended product use guidelines or if installation instructions are not followed.

Providing Correct and Factual Information

9.1. Atelius LTD places paramount importance on the accuracy and reliability of information provided on the Platform. Customers are encouraged to ensure that all information submitted, including but not limited to orders, contact details, and payment information, is correct and factual. Atelius LTD reserves the right to take appropriate action in the event of any false or misleading information.

Intellectual Property

10.1. The entire gamut of content gracing the Platform, including, but not limited to, text, graphics, logos, and images, is exquisitely crafted intellectual property, belonging either to Atelius LTD or its esteemed licensors. These invaluable assets are safeguarded by the robust bastion of Copyright laws.

Privacy

11.1. Atelius LTD places paramount importance on the sanctity of personal information. To this end, the use of such data is meticulously regulated by Atelius LTD's Privacy Policy, thoughtfully laid out for perusal on the Platform.

Anti-Slavery and International Supply Chains

12.1. Atelius LTD is unwavering in its commitment to eradicating slavery and human trafficking within its international supply chains. We meticulously scrutinise our suppliers to ensure they adhere to ethical labour practices and uphold the highest standards of human rights.

Full Website Protection

13.1. Atelius LTD employs security measures to fortify the integrity and safeguard the operation of the Platform. While we take every reasonable step to protect against threats, it is acknowledged that internet communications are not entirely secure. Users are advised to exercise due caution when sharing sensitive information online.

Limitation of Liability

14.1. It is expressly acknowledged that Atelius LTD bears no liability for any form of direct, indirect, incidental, special, or consequential damages arising out of or in any manner connected with the use of the Platform.

Governing Law

15.1. These august Terms and Conditions shall be governed by and construed in exacting accordance with the venerable laws of the United Kingdom. In the event of any dispute, the distinguished courts of the United Kingdom shall hold exclusive jurisdiction.

Amendments

16.1. Atelius LTD reserves the prerogative to revise these illustrious Terms and Conditions at any juncture, without antecedent notice. The act of using the Platform unequivocally signifies your consent to abide by the extant version of these terms.

Contact Information

17.1. For any queries, clarifications, or concerns regarding these august Terms and Conditions, we wholeheartedly welcome you to contact us at:
Email: info@atelius.co.uk
Phone: 07460 293 731
Your satisfaction remains our paramount concern, and we eagerly await the opportunity to be of service.
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Hi ,

We have encountered an issue in determining the precise shipping cost for your current order.

For further clarification on your shipping details and to receive assistance with your order, please don't hesitate to reach out to our dedicated support team. You can contact us via email at info@atelius.co.uk or simply give us a call at +44 (0)7491 384 185. We apologize for any inconvenience this may cause and look forward to helping you with your order.